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Acceptable Use Policy

Last updated: May 12, 2026

This Acceptable Use Policy ("AUP") supplements our Terms of Service and governs your use of all Polyglot Cloud services ("Services"), including the translation API, WordPress plugin, dashboard, Translation Memory, and contributor program, operated by Elevio Solutions ("we," "us," "our").

By using our Services, you agree to comply with this AUP. Violation may result in suspension or termination of your account without prior notice or refund.

1. General Rules

  • Use the Services only for their intended purpose: translating text, managing translations, and accessing related features.
  • Comply with all applicable laws, regulations, and third-party rights in your use of the Services.
  • Treat other users, contributors, and our support team with respect.
  • Maintain the security of your account credentials and API keys.

2. Prohibited Content

You must NOT submit content for translation that:

  • Violates laws — is illegal under applicable local, national, or international law
  • Infringes rights — infringes any patent, trademark, copyright, trade secret, or other intellectual property right of any third party
  • Contains malware — includes viruses, trojans, ransomware, spyware, or any malicious code
  • Exploits minors — depicts, promotes, or facilitates child sexual abuse material (CSAM) or exploitation of minors in any form
  • Promotes violence — incites, glorifies, or facilitates violence, terrorism, or self-harm
  • Contains hate speech — attacks or discriminates against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics
  • Is defamatory — contains false statements that damage the reputation of individuals or organizations
  • Constitutes fraud — is used for phishing, scamming, impersonation, or social engineering attacks
  • Violates privacy — contains personal data of individuals without their consent or appropriate legal basis, where the purpose is to harass, dox, or expose such individuals

3. Prohibited Activities

You must NOT:

3.1 System Abuse

  • Exceed your plan's rate limits or credit allocation through automated means designed to circumvent our limits
  • Use multiple accounts to evade rate limits, bans, or credit restrictions
  • Attempt to gain unauthorized access to our systems, servers, databases, or other users' accounts
  • Probe, scan, or test the vulnerability of our systems or network without written authorization
  • Interfere with or disrupt the integrity or performance of our Services (denial of service, resource exhaustion, etc.)
  • Introduce malicious code, scripts, or code injection attempts through translation requests or API calls

3.2 Translation Memory Abuse

  • Submit intentionally incorrect translations to pollute the Translation Memory
  • Game the trust tier system by submitting fake feedback, votes, or reviews
  • Collude with others to artificially promote poor-quality translations
  • Submit large volumes of nonsensical or spam text to inflate TM counts
  • Attempt to extract, scrape, or bulk-download the Translation Memory database
  • Use the TM to build a competing translation product that substantially replicates our TM or quality scoring systems

3.3 Commercial Restrictions

  • Resell or redistribute API access without an Agency or Enterprise license
  • Use the free tier for commercial purposes beyond the limits specified in your plan
  • Proxy our API to provide translation services under your own brand without disclosure and appropriate licensing
  • Redistribute, resell, or sublicense the WordPress plugin or addons (except with Agency license for client sites)

3.4 Reverse Engineering

  • Attempt to reverse-engineer, decompile, disassemble, or extract our translation models, algorithms, or quality scoring systems
  • Attempt to reproduce, replicate, or create derivatives of our proprietary technology
  • Use automated tools to map, mirror, or analyze the internal workings of the Platform beyond what is available through the documented API

4. Data and Privacy

  • Do NOT submit sensitive personal data (such as passwords, credit card numbers, Social Security numbers, medical records, or biometric data) for translation. Use placeholder tokens instead.
  • If you process personal data of EU residents through our Services, you must have a valid legal basis under GDPR and comply with our Data Processing Agreement.
  • Do NOT use the Services to process data subject to specific regulatory frameworks (HIPAA, PCI-DSS, financial regulations) unless you have verified that our Services meet the requirements and accepted the associated risks.

5. Automated Access (Bots, Scripts, Integrations)

  • Automated access to our API is permitted within the scope of your plan's rate limits and the API documentation.
  • All automated access must use your API key for authentication.
  • Automated scraping of our website, blog, documentation, or any non-API endpoint is prohibited.
  • Bots or scripts that circumvent rate limits, CAPTCHA, or security measures are prohibited.

6. Reporting Violations

If you become aware of any violation of this AUP, please report it to:

We take reports seriously and will investigate within 5 business days. You may report anonymously; however, providing contact details helps us follow up if we need additional information.

7. Enforcement

We reserve the right to take any of the following actions for AUP violations, at our sole discretion:

  • Warning: Notification of the violation with a request to cease the prohibited activity.
  • Rate limiting: Temporary reduction of API rate limits or credit allocation.
  • Content removal: Removal of offending content from the Translation Memory or platform.
  • Suspension: Temporary suspension of account access (typically 7-30 days depending on severity).
  • Termination: Permanent termination of your account, with or without prior warning.
  • Legal action: Pursuit of legal remedies where violations cause material harm or involve illegal activity.

The severity of enforcement depends on: the nature and intent of the violation, whether it was a first offense, the impact on other users and the Platform, and whether the user cooperated with our investigation.

No refunds will be issued for accounts terminated due to AUP violations.

8. Appeals

If you believe an enforcement action was taken in error, you may appeal by emailing [email protected] with "AUP Appeal" in the subject line. We will review appeals within 10 business days and provide a written response.

9. Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated via email or prominent notice on our website at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance. The "Last updated" date at the top indicates the most recent revision.

10. Contact

  • Email: [email protected]
  • Entity: Elevio Solutions
  • Tax ID (PIB): 115278168
  • Registration No (MB): 68239532