Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Polyglot Translate Cloud platform, API, WordPress plugin, addons, and related services (collectively, the "Services") provided by Elevio Solutions ("we," "us," "our"), operating as Polyglot Cloud.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Services Overview

Polyglot Cloud provides:

• Translation API — RESTful endpoints for machine translation with Translation Memory
• WordPress Plugin (Polyglot Translate) — WordPress integration for multilingual websites
• Plugin Addons — Pro, WooCommerce, SEO, Elementor, Contact Form 7 extensions
• Translation Memory — community-shared translation storage and retrieval system
• Dashboard — web interface for account management, analytics, and configuration

2. Translation Accuracy Disclaimer

IMPORTANT: Polyglot Cloud uses automated machine translation powered by AI models (including but not limited to OPUS-MT, Gemini, and Argos Translate). We do NOT guarantee the accuracy, correctness, completeness, or reliability of any translation produced by our Services.

Specifically:

• Machine translations may contain errors, omissions, inaccuracies, or inappropriate renderings
• Translations are provided on an "as is" basis without any warranty of accuracy or fitness for any particular purpose
• Our Services are NOT a substitute for professional human translation, especially for legal, medical, financial, regulatory, or safety-critical content
• You are solely responsible for reviewing, verifying, and approving translations before publishing or relying on them
• Any inconsistencies or differences between the source text and translated text have no legal effect — the source text always prevails
• Translation quality varies by language pair, content type, and domain
• Community Translation Memory entries are contributed by users and may contain errors — we do not verify every TM entry

Machine translation models may occasionally produce outputs that are offensive, culturally inappropriate, biased, or nonsensical. We do not guarantee that translations will be free from such content.

You agree to use translations at your own risk. We are not liable for any loss, damage, or harm resulting from reliance on machine-translated content.

3. Service Availability

• We strive to maintain high availability but do NOT guarantee uninterrupted, error-free, or continuous access to our Services
• Services may be temporarily unavailable due to maintenance, updates, server issues, third-party service outages, internet disruptions, or events beyond our control
• We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice
• We are not responsible for losses arising from service unavailability, including but not limited to lost revenue, missed deadlines, or inability to serve translated content to your website visitors

4. Account Terms

• You must be at least 16 years old (or 13 in applicable jurisdictions) to use our Services
• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials and API keys
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized use of your account
• One person or entity may maintain multiple accounts, but each account must correspond to a valid email address

5. Acceptable Use

You agree NOT to use our Services to:

• Translate content that violates applicable laws or regulations
• Submit content that is illegal, abusive, defamatory, obscene, or infringing
• Attempt to reverse-engineer, decompile, or extract our translation models or algorithms
• Abuse the Translation Memory system (e.g., submitting intentionally incorrect translations, gaming the trust tier system, vote manipulation)
• Exceed your plan's rate limits or credit allocation through automated means designed to circumvent limits
• Use the Services to build a competing translation product that substantially replicates our Translation Memory or quality scoring systems
• Resell API access without an Agency or Enterprise license
• Submit content containing malware, scripts, or code injection attempts

We reserve the right to suspend or terminate accounts that violate these terms without prior notice. For the complete list of prohibited activities and enforcement procedures, see our Acceptable Use Policy.

6. Intellectual Property

6.1 Your Content

You retain all intellectual property rights in the source content you submit for translation. By submitting content, you grant us a limited, non-exclusive license to process, translate, and store the content as necessary to provide our Services (including Translation Memory).

6.2 Translations

Translations produced by our Services from your source content belong to you. You may use, modify, publish, and distribute the translations without restriction.

Exception: Translations stored in the community Translation Memory may be served to other users. By using our Services, you acknowledge and consent to this community TM functionality. You may opt out of contributing to community TM by contacting us.

6.3 Our Services

All intellectual property rights in the Polyglot Cloud platform, API, WordPress plugin, translation models, algorithms, quality scoring systems, and documentation remain exclusively with Elevio Solutions. These Terms do not grant you any rights to our intellectual property beyond the limited license to use our Services.

7. Payments and Billing

7.1 Merchant of Record

All payments for our Services are processed by Lemon Squeezy (Lemon Squeezy, LLC), which acts as our Merchant of Record. Lemon Squeezy is the legal entity that sells the Services to you, handles payment processing, sales tax collection and remittance, PCI compliance, and payment disputes.

By purchasing our Services, you also agree to Lemon Squeezy's Terms of Service and Buyer Terms.

7.2 Pricing

• Prices are listed on our website and may change with 30 days' notice
• Plugin licenses are billed annually in USD
• Cloud API plans are billed monthly or annually in EUR
• Translation credit packages are one-time purchases
• All prices are exclusive of applicable taxes, which are calculated and collected by Lemon Squeezy

7.3 Refund Policy

• WordPress Plugin and Addons: 30-day money-back guarantee from the date of purchase. If you are not satisfied, contact us within 30 days for a full refund.
• Cloud API Plans: No refunds for partial billing periods. You may cancel at any time; access continues until the end of the current billing period.
• Translation Character Packages: Non-refundable once characters have been used. Unused character packages may be refunded within 30 days of purchase.
• Lifetime Deals: Non-refundable after 30 days from purchase.

Refund requests should be sent to [email protected].

7.4 Free Tier

The free tier provides limited access to our Services at no cost. We reserve the right to modify, limit, or discontinue the free tier at any time. Free tier users are not entitled to support beyond community resources.

8. WordPress Plugin Specific Terms

• The WordPress plugin is licensed on a per-site, annual basis (unless a Lifetime Deal was purchased)
• License keys are non-transferable without our written consent
• You may not redistribute, resell, or sublicense the plugin or its addons (except with an Agency license for client sites)
• The plugin requires a working internet connection to communicate with the Polyglot Cloud API for new translations
• Cached translations (Translation Memory hits) work without an active internet connection
• We are not responsible for conflicts with other WordPress plugins, themes, or hosting environments
• The plugin is provided "as is" — we do not guarantee compatibility with all WordPress configurations, hosting providers, or third-party plugins
• Upon license expiration, the plugin continues to function with existing translations but will not receive updates or new translation API access
• We are not responsible for errors in translated pricing, currency formatting, checkout flows, or any other e-commerce functionality. You are responsible for verifying all translated pricing and transactional content before going live

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Our total aggregate liability arising out of or in connection with these Terms or the Services, in any 12-month period, shall not exceed the amounts actually paid by you to us during the 12 months immediately preceding the event giving rise to the claim. For free tier users, our maximum liability is $10 USD.
• In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
  • Loss of profits, revenue, or business
  • Loss or corruption of data
  • Loss of goodwill or reputation
  • Cost of replacement services
  • Damages arising from translation errors or inaccuracies
  • Damages arising from service unavailability or interruptions
  • Damages arising from unauthorized access to your account
  • Any losses resulting from reliance on translated content for legal, medical, financial, or safety-critical purposes

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that:

• Translations will be accurate, complete, or error-free
• The Services will be uninterrupted, timely, secure, or error-free
• The Services will meet your specific requirements or expectations
• Any errors in the Services will be corrected
• The Services will be compatible with all devices, browsers, or platforms

11. Indemnification

You agree to defend, indemnify, and hold harmless Elevio Solutions and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party right, including intellectual property rights
• Content you submit for translation that is illegal, infringing, or harmful
• Your reliance on translations for purposes beyond their intended use
• Third-party claims arising from your published translations

12. Third-Party Services

Our Services integrate with or rely on third-party services including but not limited to: WordPress, WooCommerce, Elementor, Yoast SEO, RankMath, Contact Form 7, Cloudflare, DigitalOcean, and Lemon Squeezy.

We are NOT responsible for the availability, accuracy, security, or performance of any third-party service. Changes to third-party services may affect the functionality of our Services. We do not guarantee compatibility with specific versions of WordPress, WooCommerce, or any other third-party software.

13. Termination

• By you: You may cancel your account at any time by contacting us. Cancellation takes effect at the end of the current billing period.
• By us: We may suspend or terminate your account immediately for violation of these Terms, non-payment, abuse, or any reason we deem necessary to protect the integrity of our Services.
• Effect of termination: Upon termination, your access to the dashboard, API, and plugin updates will cease. Existing translations stored in your WordPress database remain yours. Translation Memory entries you contributed may remain in the community TM.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, wars, terrorism, riots, government actions, power failures, internet disruptions, cyberattacks, third-party service outages, or acts of God.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Serbia, without regard to its conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts of Belgrade, Serbia. However, if you are a consumer in the European Union, you may also bring proceedings in the courts of your country of residence, and the mandatory consumer protection laws of your country of residence shall apply to the extent they provide greater protection.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

If you disagree with any changes, you may terminate your account before the changes take effect.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17.5 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.6 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

18. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, Cookie Policy, Data Processing Agreement, Contributor Agreement (if applicable), and any plan-specific terms, constitute the entire agreement between you and Elevio Solutions regarding the use of our Services, superseding any prior agreements.

19. Contact

For questions about these Terms:

• Email: [email protected]
• Entity: Elevio Solutions
• Tax ID (PIB): 115278168
• Registration No (MB): 68239532